April 19, 2006

Photoshop CS2 problem on MacBook Pro

"Photoshop is not supported on your Intel-based mac. I suggest that you use the program on another computer."

A nice man at Adobes phone-support.


I have to get this down since I didnīt find much help on this subject via Google.

Photoshop refused to start on my MacBook Pro. I installed the whole Adobe Creative Suite 2 Premium and when I tried to open a file in Photoshop I got a message like "Could not create a new document because of a program error".

I just spoke to a nice guy at Adobe Support. He was polite and helpful but when he heard that I used an Intel based Mac he said Photoshop is not supported on that machine and suggested that I used an older Mac. Like thatīs an option... I said I had found little about this on Google and that Photoshop seems to work on other peoples MacBooks. He asked if I knew any who installed it successfully but he was sort of right... I donīt. I just suspect that Google would have heard of it if no mac-user could start Photoshop.

He gave me a "good luck" and a few URLs on my way, one was a remove instruction and the other was a list of suggestions. The least likely (?) of them actually seemed to work! I disconnected the airport for the first Photoshop-startup, opened an empty imagefile and closed the program. Now it seems to work nicely (even logged on). Phew. Back to work then.

Posted by jensk at April 19, 2006 09:27 AM
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